Frequently Asked Questions

Where are you located?

Our main office is based in Melbourne, VIC 3000, with warehouse facilities in both Victoria and New South Wales to ensure fast and reliable delivery Australia-wide
How much does shipping cost?

Shipping is free on all orders to Australia.
How long does shipping take?

Details below are the approximate delivery times for each state (subject to change depending on the courier)

  • NSW: 4-7 days
  • VIC: 5-8 days
  • QLD: 5-8 days
  • SA: 6-9 days
  • TAS: 6-9 days
  • WA: 7-14 days
  • ACT: 7-14 days
  • NT: 9-14 days

Orders featuring different items may arrive in multiple shipments to speed up delivery.
Do you ship internationally?

We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries. 
What is your refund policy?

We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website. 
Is my payment information secure?

Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?

Once your order ships, you’ll receive a tracking link via email so you can follow your parcel every step of the way. You can use the link provided or enter your tracking number on the ‘Track Your Order’ page at the top of our website (or in the menu if you’re on mobile).

For the most accurate delivery updates, you can also track your parcel directly through the courier’s website.

We partner with Australia Post, Aramex, and PF Logistics to ensure fast and reliable delivery Australia-wide.
How do I contact customer support?

You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@bonzayard.com.au

Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.

Found no answer?

Just reach out to us - we'd love to help!